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NET_QUALITY : Networking, Multimedia and Quality Of Tourist Information: a Training Project for Small and Medium Tourism Enterprises within Europe

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Contract Information

Programme Acronym: OTHER EU PROGRAMMES
Start Date: 1999-05-01
End Date: 2001-05-31
Contract No: N/A
Role for TUC/MUSIC: Contractor
Funding for TUC/MUSIC: 25000.0 Euros
Principal Investigator for TUC/MUSIC: Stavros Christodoulakis

Project Information

Project Description

NET_QUALITY project proposes to promote the use of new management, organisation, and marketing techniques for SMEs in the Tourism sector (SMTEs). More generally, it proposes to promote the exchange of expertise and knowledge in the target sector.

The starting point of Net_Quality project is the full agreement with the basic premises of the Call for proposal for projects in the field of training and related support services for small and medium-sized enterprises - for the tourism sector: need of promotion of innovative management techniques and methods of work organisation in micro enterprises - namely that there is crucial innovation need of SMEs in management and organisation.

In order to realise this, it will follow the steps below:

  1. to analyse the current situation in the tourism sector to identify the key training needs for SMTEs;

  2. to identify IT-based best practices in advanced management and organisation techniques;

  3. to develop the necessary IT tools, for the desired SMTE internal applications and best practices;

  4. to develop and field test innovative training modules for transferring those best practices and tools to SMTEs;

  5. to accustom training institution and personnel to those training modules and SMTE needs;

  6. to use networks to disseminate best practice and training modules, along with info on training organisations.

The strategic response to this situation is divided essentially into two areas of action, which will be supported by the objectives of the Call:

  • to establish a platform of awareness and information among individual tourism SMEs to enable them to take advantage of the emerging new electronic distribution channels;

  • to facilitate the development and enhancement of the ability of SMTEs to distribute quality information to tourism customers though the public electronic network, so that individually or collaboratively they can compete effectively in the new marketplace.

The European level is indeed central here: acting at the European level provides a unique opportunity for value added and critical mass to achieve a substantial improvement, in performance and competitiveness, of the entire European tourist industry. To this end, NET_QUALITY will in fact develop, test, apply and disseminate - through networks of service providers - methodologies and tools appropriate to the training actions listed above, for the training of actors that in turn provide training services to SMTEs in wider Europe.

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Project Consortium

Partner Logo N/A
Consorzio Innovazione d'Impresa
Partner Logo SNS
Scuola Normale Superiore
Partner Logo NU
Napier University
Partner Logo MSC
Multimedia Systems Center S.A
Partner Logo IGD
Fraunhofer Institute for Computer Graphics Research